Please read these terms carefully – they concern the use of this website. By proceeding with access to our website, you are deemed to have accepted these terms. This website, and the information contained on it, is not directed at, or intended for distribution to or use by, any person or entity who is a citizen, resident of, or located in, any jurisdiction where such distribution, publication, availability or use would be contrary to applicable law or regulation or which would subject Live-in Care Direct to any registration or licensing requirement within such jurisdiction. This website, the information contained in it or derived from it, belongs to Live-in Care Direct and is for consumer use only and only use which is not contrary to any applicable law or regulation. You will not (directly or indirectly) perform, authorise, encourage or assist others to perform “mystery shopping” of this website, that is to say, the accessing of this website for the purpose of obtaining any insurance quotes (or other related information), other than a genuine insurance quote for your own personal use. You must not knowingly request, receive, make use of or pass on any information or data derived from or accessible via this website for any commercial purpose. We do not accept liability for any errors or omissions. If you are any doubt as to the validity of information contained within these pages, then please do contact us in order to seek verification.
This website contains information relating to Live-in Care Direct. All information or advice provided as part of this website is intended to be general in nature and you should not rely on it in connection with the making of any decision. Live-in Care Direct tries to ensure that all information provided as part of this website is correct at the time of inclusion on the website but makes no representation or warranty as to the completeness, accuracy, currency, adequacy or suitability. The information included in this website has been compiled from a variety of sources and is subject to change without notice.
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Live-in Care Direct is a platform for connecting persons who are looking to engage self-employed professional carers to provide live-in care (the "Customer"), and self-employed care professionals that are part of Live-in Care Direct’s network of Carers (the "Carer"). The Company checks the backgrounds of each Carer via third party background check services; however, the Company does not guarantee or warrant, and makes no representations regarding, the reliability, quality or suitability of the Carer. It is solely the responsibility of each Customer, and not the Company, to determine whether they are qualified and capable. Even when accurate, reference checks do not necessarily predict future behaviour of a Carer. When you book a Carer, you should ensure that you use common sense and caution to ensure protection of you and others’ personal property and safety, including by supervising the Carer as you would supervise anyone who provided a service to you that you did not know. The Company will not be liable, to the extent permitted by law, for any claim, injury or damage arising in connection with your use of the Live-in Care Direct Platform and the Company is not responsible for the conduct, whether online or offline, of any user of the Live-in Care Direct Platform. The Carer must have minimums breaks of 2 hours per day within daylight hours. At the request of the Carer, it is permissible for these breaks to be banked to provide a longer individual break but the minimum duration is 14 hours over 7 days; and sanitary living conditions, which include (i) a separate bedroom and suitable bathing and toilet facilities; (ii) clean bedding and (iii) provision of ample food. In respect of (iii), we recommend a minimum sum of £30 per week for the cost of the Carer's food. Live-in Care Direct does not provide Care to Care Seekers nor do we employ or supply Care Givers. Our Services allow Users to connect only and Live-in Care Direct shall not be a party to any agreement between a Care Giver and Care Seeker for the provision of Care. For Value Added Tax (“VAT”) purposes Live-in Care Direct are acting as a disclosed agent, independent of both the Care Givers and the Care Seekers. Live-in Care Direct is a provider of technology platform services only, the Platform. We do not provide Care nor are we responsible for managing, directing or overseeing the provision of Care provided by Care Givers nor the conduct of Care Seekers (including, but not limited to, failure or refusal to pay for Care received). We are a disclosed agent allowing for Care Givers to advertise their services on the Platform. The Company use our reasonable endeavours to undertake checks of Care Givers and they will not be allowed to advertise their provision of care services on the Platform until they have satisfied such checks. However, we provide no guarantee as to character, capability or suitability of Care Givers. Background checks are undertaken on our behalf by a specialist provider and we are not responsible for the accuracy and completeness of the checks which are undertaken. The Company do not undertake any background checks of Care Seekers nor complete risk assessments of their home environments nor undertake any planning of the Care to be provided and we are not responsible for any injury sustained by a Care Giver in the course of providing Care to a Care Seeker. The Company shall not be a party to any agreement for the provision of Care by a Care Giver to a Care Seeker and any such agreement shall between the Care Giver and Care Seeker and any other third party (or third parties) as the parties may agree. Nothing contained in these Terms shall render the relationship of the Care Giver to the Company as that of an employee, worker, agent or partner and the Care Giver shall not hold him or herself out as such. Care Givers acknowledge that any Care provided by them to any Care User is provided on the basis of a direct engagement by the Care Seeker.
When you make a booking, the Company will help facilitate the transaction by providing a mechanism for paying amounts due in connection with each Carer. Fees for Carers are non-refundable and will be charged to you in accordance with the Company's pricing schedule in force at the time, which the Company may update from time to time on a going-forward basis. The Company will charge the Customer for Carers through the payment method specified in your account (e.g. Bank transfer, credit card, debit card or direct debit).
Client must complete 4 weeks care with us before payment is issued to the introducer.